Support
From your first batch to choosing a plan, start here. Contact support for account or billing issues.
For account, payment, or generation issues, send a short description and screenshots.
We usually reply within 1-2 business days.
Review annual plans and extension packs. Entitlements land on your account after payment.
View pricing
Sign in and open Product photos. Import references grouped by product, approve white-background images, then generate and review scenes. Export approved results by product or SKU. The user manual walks through each step.
Result files stay available for about 2 days. After that, regenerate them. Job history remains on the account.
Open the pricing page, choose a plan, and complete hosted payment. Extension packs require an active annual plan.
Yes. Entitlements sit on the account for both the web workspace and API key usage.
Refresh the job status and check whether the file expired. If it still fails, contact support with timing, screenshots, and account details.
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